Terms of Service

Acceptance and scope

By accessing or using the Data Oven website, Data Oven Connect or another Data Oven service, you agree to these Terms to the extent they apply to that use. Paid consulting, development or platform work may also be governed by an accepted proposal, statement of work, subscription order or other written agreement. If a project agreement conflicts with these general Terms, the project agreement controls for that engagement.

Authorized business use

Data Oven Connect is intended for lawful business and professional use. A person creating an account, joining an organization or connecting a third-party asset represents that they have authority to do so for the relevant business.

Accounts, teams and security

Users must provide accurate account information, protect credentials and promptly report suspected unauthorized access. Organization owners and administrators are responsible for invitations, team membership, permissions and activities performed by authorized users. Accounts and access may not be transferred or shared in a way that defeats security or authorization controls.

Data Oven Connect service

Data Oven Connect provides tools for customer-authorized WhatsApp Business connections, messages, a shared team Inbox, contacts, templates, campaigns, WhatsApp Forms / Meta Flows, automation workflows, webhooks, integrations, reporting, usage and operational logs. Features may depend on account permissions, configuration, plan, provider approval and service availability.

Meta and WhatsApp responsibilities

A customer connecting Meta or WhatsApp assets must have authority to use the applicable WhatsApp Business Account, business portfolio, phone number and related data. The customer remains responsible for its message recipients, content and use of those assets.

Customers must obtain and maintain any consent or opt-in required for messaging; comply with applicable messaging, privacy, consumer-protection and other laws; follow the WhatsApp Business Messaging Policy, WhatsApp Business Terms and applicable Meta rules; ensure messages, templates, campaigns and automations are lawful and accurate; and honor opt-outs or other communication choices.

WhatsApp Business Messaging PolicyWhatsApp Business Terms

Templates, campaigns, Forms and automations

Customers are responsible for reviewing recipients, variables, schedules, consent status, templates, automation logic, WhatsApp Forms / Meta Flows and integration actions before activation. Automated or bulk actions can create significant external effects. Customers must test configurations, monitor results and maintain an appropriate human review or handoff process. Meta may approve or reject templates and may restrict the use of particular content or features.

Third-party services and integrations

Meta, WhatsApp, Google and other connected providers are independent third parties. Their APIs, availability, pricing, policies and decisions are outside Data Oven’s control. A provider may change capabilities, reject templates, restrict or suspend business accounts, phone numbers or API access, or discontinue a service. Data Oven cannot guarantee uninterrupted availability of a third-party API or reverse a provider decision.

Customer data and permissions

Customers retain their rights in data and content they provide or control. They grant Data Oven the limited permission necessary to host, process, transmit, display and protect that data to provide the requested service. Customers must have all rights and permissions needed for their contacts, content, connected assets and instructions and must not direct Data Oven to process information unlawfully.

Acceptable use and abuse prevention

Users must not misuse the website, Data Oven Connect or a connected service.

• Do not send spam, unsolicited or prohibited messages, or evade opt-outs, quality controls, provider limits or rate limits.
• Do not use the services for fraud, deception, harassment, threats, unlawful discrimination or other abusive activity.
• Do not upload malware, unlawful content, infringing material or data you lack authority to use.
• Do not attempt unauthorized access, credential attacks, vulnerability exploitation, reverse engineering where prohibited, automated abuse or interference with service security or availability.
• Do not falsely represent Data Oven, Meta, WhatsApp, another provider or another person or business.

Demonstrations, AI and beta functionality

Experience Case Studies use dummy data or sanitized recreations and are provided for evaluation, not as client production systems. Preview, pilot, beta and AI-labelled features may change and may contain errors. AI-generated information can be incomplete or incorrect and is not legal, financial, medical, tax or other professional advice. Users must review output before relying on or sending it.

Intellectual property

Data Oven branding, website design, software, demonstrations, documentation, written content and original materials remain protected by applicable intellectual-property laws. Client ownership, licensing, reusable components, third-party software and handover rights for paid work are defined in the applicable written agreement. These Terms do not transfer Data Oven intellectual property except for the limited right to use the service as permitted.

Fees and paid work

Pricing, taxes, usage charges, payment milestones, renewals and cancellation terms apply only as stated in the relevant proposal, order, subscription arrangement or project agreement. Third-party platform, messaging, API, hosting and license charges may be separate.

Availability and changes

Services are provided on an available basis and may require maintenance, security changes or provider updates. Data Oven may modify, suspend or discontinue features when reasonably necessary, including to address security, legal, provider or operational requirements. Where practical, material changes affecting an active paid service will be handled under the applicable agreement.

Suspension and termination

Data Oven may restrict or suspend access when reasonably necessary to investigate suspected abuse, protect users or systems, respond to non-payment under an applicable agreement, comply with law or provider requirements, or stop a material breach. Customers may stop using the service subject to their applicable agreement. After termination, data access, export and deletion depend on available product capabilities, customer instructions, the applicable agreement and legitimate retention requirements. See the Data Deletion Instructions for eligible requests.

Data Deletion Instructions

Disclaimers and limitation of liability

The public website and demonstrations are provided on an as-available basis. To the extent permitted by applicable law, Data Oven does not warrant uninterrupted availability, uninterrupted third-party APIs or that all content and outputs will remain error-free. Liability, warranties, indemnities, governing law and dispute procedures for paid work are defined in the applicable signed agreement and prevail over this general website notice. Nothing in these Terms excludes rights or liability that cannot lawfully be excluded.

Changes to these Terms

Data Oven may update these Terms when services, providers or legal requirements change. The current version and Last Updated date will remain available on this page. Continued use after an updated version takes effect constitutes acceptance to the extent permitted by applicable law.

Contact

Questions about these Terms may be sent to shubham@dataoven.com.

Email shubham@dataoven.com